Everyone’s care needs are different and so is our approach.
We offer flexible home care starting from just 30-minute visits, right through to full-time, long-term support.
Whether you need occasional help or more ongoing assistance, you decide how often and how long we visit — ensuring your care is always shaped around you.
Your Care Plan
There are 4 Key Steps to the creation of your care plan.
1. Initial Contact & In Home Assessment
We will start with a phone conversation to discuss your general care needs and provide an overview of how we can help. A Registered Nurse will visit your home to carry out a detailed initial assessment of your needs. We encourage your significant other or existing carers to be involved in this step for a comprehensive understanding.
3. Personalised Plan Creation & Approval
Based on the in-home assessment, our Advance Careprovider team will create a tailored care plan designed specifically to meet your unique needs. Once your personalised care plan is finalised, it will be reviewed and agreed upon by you and/or your significant other, ensuring everyone is aligned with the plan.
2. Introduction to Your Care Team
You will be introduced to your dedicated care team, and your personalised care plan will be implemented to ensure you receive the best possible support.
4. Regular Reviews
Your care plan will be reviewed every three months, or sooner if necessary, to ensure it remains aligned with your evolving needs.
Quality Assurance in Managing Your Care Plan
At Advance Careprovider, you are at the centre of everything we do. Your personalised care plan is kept safely in your home and is updated daily by your care team, who record all care activities as part of ongoing care management. If a team member has any concerns about your health or wellbeing, they will promptly report it to a senior team member who will address the issue directly with you or, where appropriate, with your designated loved one.
We follow a comprehensive Accident & Incident Policy to manage any unexpected events that may occur during care. Additionally, our Complaints and Compliments Policy offers a clear and respectful process for you or a loved one to share feedback—whether it’s a concern or a kind word—regarding the care you receive.